Ross Care: NDIS Provider Adelaide
Our goal is simple – to help people living with a disability live their best life. We take pride in our person-centred supports, which means the support recipient is at the centre of all we do. We are passionate about helping people achieve their goals, however big or small.
Why choose
Ross Care?
Whether you’re looking for Supported Independent Living (SIL) accommodation, daily living assistance, community access or personal care – we are here to help you on your path to independence.
You’re in control
Expand your capabilities
Work with a skilled and reliable team
Access a range of services suited to your needs
Our Services
Why NDIS Participants come to Ross Care
We take pride in our person-centred supports, which means the support recipient is at the centre of all we do. We are passionate about helping people achieve their goals, however big or small.
Frequently Asked Questions
Am I eligible for NDIS?
Generally speaking, you must meet these three requirements:
- Age – be aged under 65 years
- Residence – live in Australia and be an Australian citizen, permanent resident or hold a Protected Special Category Visa;
- Disability or early intervention – have a physical, intellectual, cognitive, neurological, visual, hearing or psychosocial impairment that meets either the disability or early intervention requirements. It must be a permanent and significant disability that impacts your day to day living.
You can find out if you’re eligible to receive NDIS funding on the NDIS website or contacting the National Disability Insurance Agency (NDIA) on 1800 800 110.
What types of support does NDIS funding cover?
There are three types of support budgets that may be funded in your NDIS plan:
Core supports
Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. Core supports have four sub categories:
- Assistance with daily life. For example, assistance with self-care activities and house cleaning.
- Consumables. For example, continence products or low cost assistive technology.
- Assistance with social and community participation. For example, a support worker to assist you to participate in social and community activities.
- Transport. For example, travel to work or other places.
Capacity building supports
Capacity Building Supports help build your independence and skills to assist you to pursue your goals. Examples include:
- Support coordination to help you use your NDIS plan and connect you to service providers
- Plan management to help you manage your NDIS funding
- Help you find and maintain a place to live
- Assistance to find and keep a job
- Assessment, training or therapy to help increase your skills, independence and community participation.
Capital supports
Capital Supports include higher-cost pieces of assistive technology and equipment (e.g. wheelchairs), home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).
How can I manage my NDIS funding?
There are 3 ways to manage your NDIS plan.
Self-managed funding
The NDIA provides you with funding so you can access the supports that will best help you achieve your goals. You will need to purchase supports, manage your funding, pay providers on time, keep invoices, keep track of your funds and understand the NDIS portal and how to make claims.
Plan-managed funding
The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. You can receive supports from service providers who are both registered and not registered with the NDIS.
NDIA-managed funding
Service providers claim directly from the NDIA after providing you the support. The NDIA pays your providers on your behalf. You can only use registered NDIS providers in this option.
Do you have minimum shift durations?
We have a minimum shift length of two hours for most of our supports. We may be able to reduce this to one hour depending on your individual circumstances.
How much do you charge for services?
We charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide. The rates are different depending on what services you require. NDIS regularly update their prices and issue new price guides, so we also update our prices in line with those changes. Before beginning our services, we will send you a service agreement which includes a schedule of supports to tell you exactly what services we will provide, how much we will charge and how we will claim the payment. We are always upfront and transparent so there will be no surprises for you later on.
Do you charge for travel?
We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports.
If we are charging you for travel, we will:
- Discuss this with you prior to commencing services
- The service agreement will specify how and when we claim travel time, tailored to your specific needs
- We will keep accurate records for payment assurance purposes
We will always find ways to reduce our worker travel time and consider options such as:
- Meeting with you at our premises
- Organizing appointments close to your home
- Building your capacity to use alternate transport options such as public transport and informal supports (e.g. getting a ride from a friend)
How long does it take to start services? Is there a wait list?
There is no wait list and we aim to provide services as soon as possible. Please get in touch with us to discuss your individual circumstances and support needs and we will outline timeframes for the start of services.
I am currently with another provider. Can I use your services too?
Yes! One of the core values of the NDIS is to give you choice and control over which providers you use and what supports you choose from them. For example, you may want to have your favourite cleaner from another service provider for your weekly cleaning and use Ross Care to assist with personal care and community access. The choice is completely yours!
Can I make changes to the support required after signing the service agreement?
Changes to the timing, frequency and types of support can be made at any time with sufficient notice. You can update personal and contact details at any time. To discuss your individual circumstances, please get in touch.
What happens if I need to cancel my services?
We understand things change so we are flexible with our services. If you wish to cancel your appointment, we require a minimum of 24 hours’ notice for most services. If we receive less than 24 hours’ notice, we may need to charge you for the services. For other services such as home modification, we will require at least 14 days’ notice.
Are you a registered NDIS provider?
Yes, we are registered with the NDIS. This means we have met requirements regarding qualifications, approvals, experience and capacity for the approved supports. We are obligated to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.
What’s the difference between registered and unregistered NDIS providers?
Ready to experience a new level of care?
Make an enquiry today, and one of our compassionate team members will connect with you promptly.
Need help?
Get in touch today!
Make an enquiry today, and one of our compassionate team members will connect with you promptly.
