Australia’s Most Trusted SIL Housing Provider
Disability Accommodation Provider of the Year
Australia’s Most Trusted SIL Housing Provider
Disability Accommodation Provider of the Year
Our goal is simple – to help people living with a disability live their best life. We take pride in our person-centred supports, which means the support recipient is at the centre of all we do. We are passionate about helping people achieve their goals, however big or small.
Whether you’re looking for Supported Independent Living (SIL) accommodation, daily living assistance, community access or personal care – we are here to help you on your path to independence.
You’re in control
Expand your capabilities
Work with a skilled and reliable team
Access a range of services suited to your needs
Our SIL homes are more than just places to live; they’re your haven.
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Live life on your terms, with dedicated personal care that aligns with your goals.
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Receive the rest you deserve while having peace of mind that your loved ones are looked after.
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Community participation is more than just social interaction—it’s a key step toward independence.
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Our compassionate support workers provide reliable and friendly assistance to support you with household tasks.
Learn MoreWe take pride in our person-centred supports, which means the support recipient is at the centre of all we do. We are passionate about helping people achieve their goals, however big or small.
Generally speaking, you must meet these three requirements:
You can find out if you’re eligible to receive NDIS funding on the NDIS website or contacting the National Disability Insurance Agency (NDIA) on 1800 800 110.
There are three types of support budgets that may be funded in your NDIS plan:
Core supports
Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. Core supports have four sub categories:
Capacity building supports
Capacity Building Supports help build your independence and skills to assist you to pursue your goals. Examples include:
Capital supports
Capital Supports include higher-cost pieces of assistive technology and equipment (e.g. wheelchairs), home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).
There are 3 ways to manage your NDIS plan.
Self-managed funding
The NDIA provides you with funding so you can access the supports that will best help you achieve your goals. You will need to purchase supports, manage your funding, pay providers on time, keep invoices, keep track of your funds and understand the NDIS portal and how to make claims.
Plan-managed funding
The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. You can receive supports from service providers who are both registered and not registered with the NDIS.
NDIA-managed funding
Service providers claim directly from the NDIA after providing you the support. The NDIA pays your providers on your behalf. You can only use registered NDIS providers in this option.
We have a minimum shift length of two hours for most of our supports. We may be able to reduce this to one hour depending on your individual circumstances.
We charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide. The rates are different depending on what services you require. NDIS regularly update their prices and issue new price guides, so we also update our prices in line with those changes. Before beginning our services, we will send you a service agreement which includes a schedule of supports to tell you exactly what services we will provide, how much we will charge and how we will claim the payment. We are always upfront and transparent so there will be no surprises for you later on.
We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports.
If we are charging you for travel, we will:
We will always find ways to reduce our worker travel time and consider options such as:
There is no wait list and we aim to provide services as soon as possible. Please get in touch with us to discuss your individual circumstances and support needs and we will outline timeframes for the start of services.
Yes! One of the core values of the NDIS is to give you choice and control over which providers you use and what supports you choose from them. For example, you may want to have your favourite cleaner from another service provider for your weekly cleaning and use Ross Care to assist with personal care and community access. The choice is completely yours!
Changes to the timing, frequency and types of support can be made at any time with sufficient notice. You can update personal and contact details at any time. To discuss your individual circumstances, please get in touch.
We understand things change so we are flexible with our services. If you wish to cancel your appointment, we require a minimum of 24 hours’ notice for most services. If we receive less than 24 hours’ notice, we may need to charge you for the services. For other services such as home modification, we will require at least 14 days’ notice.
Yes, we are registered with the NDIS. This means we have met requirements regarding qualifications, approvals, experience and capacity for the approved supports. We are obligated to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.
Make an enquiry today, and one of our compassionate team members will connect with you promptly.
Make an enquiry today, and one of our compassionate team members will connect with you promptly.
