ROSS CARE: NDIS Provider Adelaide
Be seen. Be heard. Be empowered.
Ross Care is a registered NDIS provider who services the greater metropolitan area of Adelaide, South Australia.
Our goal is simple – to help people living with a disability live their best life. We take pride in our person-centred supports, which means the support recipient is at the centre of all we do. We are passionate about helping people achieve their goals, however big or small.
Whether you’re looking for assistance with personal care, household tasks, community access, transport, support coordination, plan management, home modifications or anything else – we can assist.
WITH ROSS CARE DISABILITY SERVICE PROVIDER
You’re in control
You increase your capabilities
You work with a skilled and reliable team
You can access a range of services suited to your needs
What is the National Disability Insurance Scheme (NDIS)?
The NDIS is a structure that aims to improve the lives of people living with disability in Australia. If you, or someone you know has a disability, the NDIS may be able to provide you funding to assist you in your daily life and help to participate in the community and achieve your goals. Ross Care is a registered NDIS provider in Adelaide, South Australia (SA).
Our Disability Services
Supported Independent Living (SIL)
Development of Daily Living and Life Skills
“We have been using Ross Care for my sister’s care work. The staff at Ross Care are always willing to go out of their way to help. They genuinely care that my sister has the best quality of life possible. Mashal is a pleasure to work with –she is highly professional, always available for a chat and very friendly. We are grateful for all the support received!”
“When I first received my NDIS plan, I was not sure how to navigate through it. The team at Ross Care sat down with me to explain it all. The NDIS can be a tricky space so it was nice to have someone hold your hand and walk you through it.”
“We used to self–manage my son’s NDIS plan but have now started using Plan Management. It has made our life so much easier –the invoices are paid on time, all our queries are answered promptly and overall, there is great customer service. Highly recommended!”
“The vascular clinic is highly impressed with the standard of care that you are providing for Mark in his home. They were quite surprised to find his legs in as good condition as they are. They attributed this significant improvement to the care that your organisation is providing. They were so impressed that they asked for the name of your agency! Well done! His legs have not looked this good for at least six years. It is all down to the daily care he now receives.”
– Mark’s sister
Below are answers to some of the most common questions about the NDIS provider we receive at Ross Care. If this does not answer your question or you have any other questions, please contact us.
Am I eligible for NDIS?
Generally speaking, you must meet these three requirements:
- Age – be aged under 65 years
- Residence – live in Australia and be an Australian citizen, permanent resident or hold a Protected Special Category Visa;
- Disability or early intervention – have a physical, intellectual, cognitive, neurological, visual, hearing or psychosocial impairment that meets either the disability or early intervention requirements. It must be a permanent and significant disability that impacts your day to day living.
You can find out if you’re eligible to receive NDIS funding on the NDIS website or contacting the National Disability Insurance Agency (NDIA) on 1800 800 110.
What types of support does NDIS funding cover?
There are three types of support budgets that may be funded in your NDIS plan:
Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. Core supports have four sub categories:
- Assistance with daily life. For example, assistance with self-care activities and house cleaning.
- Consumables. For example, continence products or low cost assistive technology.
- Assistance with social and community participation. For example, a support worker to assist you to participate in social and community activities.
- Transport. For example, travel to work or other places.
Capacity building supports
Capacity Building Supports help build your independence and skills to assist you to pursue your goals. Examples include:
- Support coordination to help you use your NDIS plan and connect you to service providers
- Plan management to help you manage your NDIS funding
- Help you find and maintain a place to live
- Assistance to find and keep a job
- Assessment, training or therapy to help increase your skills, independence and community participation.
Capital Supports include higher-cost pieces of assistive technology and equipment (e.g. wheelchairs), home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).
How can I manage my NDIS funding?
There are 3 ways to manage your NDIS plan.
The NDIA provides you with funding so you can access the supports that will best help you achieve your goals. You will need to purchase supports, manage your funding, pay providers on time, keep invoices, keep track of your funds and understand the NDIS portal and how to make claims.
The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. You can receive supports from service providers who are both registered and not registered with the NDIS.
Service providers claim directly from the NDIA after providing you the support. The NDIA pays your providers on your behalf. You can only use registered NDIS providers in this option.
Do you have minimum shift durations?
We have a minimum shift length of two hours for most of our supports. We may be able to reduce this to one hour depending on your individual circumstances.
How much do you charge for services?
We charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide. The rates are different depending on what services you require. NDIS regularly update their prices and issue new price guides, so we also update our prices in line with those changes. Before beginning our services, we will send you a service agreement which includes a schedule of supports to tell you exactly what services we will provide, how much we will charge and how we will claim the payment. We are always upfront and transparent so there will be no surprises for you later on.
Do you charge for travel?
We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports.
If we are charging you for travel, we will:
- Discuss this with you prior to commencing services
- The service agreement will specify how and when we claim travel time, tailored to your specific needs
- We will keep accurate records for payment assurance purposes
We will always find ways to reduce our worker travel time and consider options such as:
- Meeting with you at our premises
- Organizing appointments close to your home
- Building your capacity to use alternate transport options such as public transport and informal supports (e.g. getting a ride from a friend)
How long does it take to start services? Is there a wait list?
There is no wait list and we aim to provide services as soon as possible. Please get in touch with us to discuss your individual circumstances and support needs and we will outline timeframes for the start of services.
I am currently with another provider. Can I use your services too?
Yes! One of the core values of the NDIS is to give you choice and control over which providers you use and what supports you choose from them. For example, you may want to have your favourite cleaner from another service provider for your weekly cleaning and use Ross Care to assist with personal care and community access. The choice is completely yours!
Can I make changes to the support required after signing the service agreement?
Changes to the timing, frequency and types of support can be made at any time with sufficient notice. You can update personal and contact details at any time. To discuss your individual circumstances, please get in touch.
What happens if I need to cancel my services?
We understand things change so we are flexible with our services. If you wish to cancel your appointment, we require a minimum of 24 hours’ notice for most services. If we receive less than 24 hours’ notice, we may need to charge you for the services. For other services such as home modification, we will require at least 14 days’ notice.
Are you a registered NDIS provider?
Yes, we are registered with the NDIS. This means we have met requirements regarding qualifications, approvals, experience and capacity for the approved supports. We are obligated to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with.
What’s the difference between registered and unregistered NDIS providers?
The core difference is in the legal status – registered providers have more obligations and have been verified by the NDIS Commission. Also, registered providers can claim their invoices with the NDIS directly. Unregistered providers (such as an everyday cleaner or gardener) will send their invoices to you for payment. If your plan is NDIA managed, you will not be able to use unregistered service providers.