ROSS CARE: NDIS Provider Adelaide

There are three types of support budgets that may be funded in your NDIS plan:

Core supports

Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. Core supports have four sub categories:

1. Assistance with daily life. For example, assistance with self-care activities and house cleaning. 
2. Consumables. For example, continence products or low cost assistive technology.
3. Assistance with social and community participation. For example, a support worker to assist you to participate in social and community activities. 
4. Transport. For example, travel to work or other places.

Capacity building supports

Capacity Building Supports help build your independence and skills to assist you to pursue your goals. Examples include:

• Support coordination to help you use your NDIS plan and connect you to service providers 
• Plan management to help you manage your NDIS funding
• Help you find and maintain a place to live
• Assistance to find and keep a job 
• Assessment, training or therapy to help increase your skills, independence and community participation.

Capital supports

Capital Supports include higher-cost pieces of assistive technology and equipment (e.g. wheelchairs), home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).

There are 3 ways to manage your NDIS plan.

Self-managed funding

The NDIA provides you with funding so you can access the supports that will best help you achieve your goals. You will need to purchase supports, manage your funding, pay providers on time, keep invoices, keep track of your funds and understand the NDIS portal and how to make claims. 

Plan-managed funding

The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you. You can receive supports from service providers who are both registered and not registered with the NDIS. 

NDIA-managed funding

Service providers claim directly from the NDIA after providing you the support. The NDIA pays your providers on your behalf. You can only use registered NDIS providers in this option.

We have a minimum shift length of two hours for most of our supports.  We may be able to reduce this to one hour depending on your individual circumstances.

We charge up to the benchmark prices approved by the NDIS, which are listed on the NDIS price guide. The rates are different depending on what services you require. NDIS regularly update their prices and issue new price guides, so we also update our prices in line with those changes. Before beginning our services, we will send you a service agreement which includes a schedule of supports to tell you exactly what services we will provide, how much we will charge and how we will claim the payment. We are always upfront and transparent so there will be no surprises for you later on. 

We generally do not charge for travel. However, we may claim travel time under certain circumstances when delivering personal care and community access supports. 

If we are charging you for travel, we will:

• Discuss this with you prior to commencing services
• The service agreement will specify how and when we claim travel time, tailored to your specific needs
• We will keep accurate records for payment assurance purposes

We will always find ways to reduce our worker travel time and consider options such as:

• Meeting with you at our premises
• Organizing appointments close to your home
• Building your capacity to use alternate transport options such as public transport and informal supports (e.g. getting a ride from a friend)

There is no wait list and we aim to provide services as soon as possible. Please get in touch with us to discuss your individual circumstances and support needs and we will outline timeframes for the start of services. 

Yes! One of the core values of the NDIS is to give you choice and control over which providers you use and what supports you choose from them. For example, you may want to have your favourite cleaner from another service provider for your weekly cleaning and use Ross Care to assist with personal care and community access. The choice is completely yours!

Changes to the timing, frequency and types of support can be made at any time with sufficient notice. You can update personal and contact details at any time. To discuss your individual circumstances, please get in touch. 

We understand things change so we are flexible with our services. If you wish to cancel your appointment, we require a minimum of 24 hours’ notice for most services. If we receive less than 24 hours’ notice, we may need to charge you for the services. For other services such as home modification, we will require at least 14 days’ notice.  

Yes, we are registered with the NDIS. This means we have met requirements regarding qualifications, approvals, experience and capacity for the approved supports. We are obligated to comply with a number of laws, guidelines, policies and service standards, which non-registered providers may not comply with. 

The core difference is in the legal status – registered providers have more obligations and have been verified by the NDIS Commission. Also, registered providers can claim their invoices with the NDIS directly. Unregistered providers (such as an everyday cleaner or gardener) will send their invoices to you for payment. If your plan is NDIA managed, you will not be able to use unregistered service providers.